July 19, 2018 | View Recording
NARA History Hub
Presenters: Becky Collier and Kelly Osborn, Research Services and Office of Innovation co-leads, NARA History Hub
In January 2016 the National Archives and Records Administration embarked on a ground-breaking experiment with crowdsourcing reference questions on History Hub. Modeled on the customer service support communities common in big tech companies like Apple and Verizon, it is a place to ask questions, share information, work together, and find help based on experience and interests. Becky and Kelly will cover a brief history of the project and a discussion of how NARA’s reference archivists incorporate a support community into their daily workflow.
Alabama WWI Service Records
Presenters: Steve Murray, State Archivist, and Meredith McDonough, Digital Assets, Alabama Department of Archives and History
The Alabama World War II Service Records Project was developed under Alabama History D.I.Y., a recently branded series for local exhibits and virtual volunteer opportunities at the Alabama Department for Archives and History. Steve and Meredith will discuss the origins of this crowdsourcing project, a search for a suitable platform, enhancement of “FromThePage” indexing, implementation, a tremendously successful volunteer response, and lessons learned.
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